When you know something isn't working, but you don't know why.

Some business problems are obvious. Others are harder to pin down. Perhaps work keeps getting delayed. The same admin keeps coming back. Customers aren't followed up consistently. Information is spread across different systems.

Or perhaps your business simply feels harder to run than it should.

The Workflow Diagnostic is a focused 60-90 minute session designed to uncover what's really causing the problem and identify the simplest way forward.

What we'll do together

We'll focus on one workflow or operational challenge that's causing the biggest frustration.

Together we'll:

  • understand how the work currently flows
  • identify where friction, delays or unnecessary effort are occurring
  • uncover the root cause (rather than simply treating the symptoms)
  • discuss practical improvements
  • decide whether further work is actually needed

Sometimes the answer is surprisingly simple.

Sometimes it reveals a wider issue worth exploring.

Either way, you'll leave with greater clarity and practical next steps.

Ideal if...

  • One process keeps causing frustration.
  • You're constantly working around the same problem.
  • You know something isn't quite right but can't identify the cause.
  • You're considering new systems or automation and want confidence before investing.
  • You'd like an experienced, independent perspective.

What you'll receive

✔ A focused 60-90 minute diagnostic session

✔ A clear understanding of where the workflow is breaking down

✔ Practical recommendations tailored to your business

✔ Honest advice about whether further work would genuinely add value

If a larger Workflow Review or Workflow Repair project makes sense, we'll discuss it together.

If it doesn't, we'll say so.

Investment

60-90 minute Workflow Diagnostic

£95 (UK pricing)

International pricing varies by location.

Frequently Asked Questions

No. The purpose of the Diagnostic is to understand the problem. Sometimes that leads to further work. Sometimes the recommendations are straightforward enough to implement yourself. You'll receive honest advice based on what's best for your business.

We'll tell you. If several connected workflows appear to be contributing to the problem, we'll explain why and discuss whether a broader Workflow Review would provide greater value. There's no obligation to continue.

No. If you already know something isn't working, the Workflow Diagnostic is usually the better place to begin. The Health Check is designed for businesses that are still exploring whether hidden workflow friction exists.

Ready to understand what's really causing the problem?

Sometimes the biggest breakthrough isn't a new system or more automation. It's finally understanding why the problem exists in the first place.